This article will focus on Jet2 vouchers and the process of converting them into cash.
Airlines often offer vouchers as compensation for flight disruptions. These vouchers are not a replacement for actual flight compensation, and passengers are not required to accept them. The article will also cover the details of vouchers and what entitlements passengers have. It is important to remember that vouchers cannot be used as a substitute for flight compensation.
1. Jet2 Vouchers
Vouchers are a form of payment that airlines offer for buying tickets.
They are often given to passengers as compensation for flight delays, cancellations, or other travel-related issues. However, these vouchers may come with certain limitations and restrictions that could reduce their worth. To avoid any confusion, it is crucial to know and comprehend these restrictions before using the vouchers.
In case your Jet2 flight gets delayed or cancelled, you might receive a Jet2 voucher as compensation. However, it’s important to know that you are not obligated to accept these vouchers. You have the right to request monetary compensation or refund.
This is your right, according to the European Regulations, namely EC Regulation 261/2004 and Regulation UK261. These regulations outline air passenger rights in the case of flight disruptions such as cancellations, delays, and denied boarding. Airlines must follow specific guidelines for compensating and assisting passengers if there’s a flight disruption. Additionally, airlines must provide cash or bank transfers for compensations and refunds, not vouchers.
1.1 Why Airlines Offer Vouchers Instead of Compensation?
Airlines can offer vouchers as compensation for a variety of reasons.
Firstly, it’s a cost-effective way for airlines to make amends with passengers, as the value of the voucher is usually less than the cost of providing a cash refund or alternative flight arrangements.
Additionally, vouchers encourage customers to travel with the same airline again by providing them with an incentive to book another flight. This helps airlines retain their customer base and improve customer loyalty.
Finally, vouchers have an expiry date, which means that some may go unused, providing a financial benefit to the airline.
1.2 Restrictions & Limitations When Using an Airline Travel Voucher
Here are some common restrictions and limitations that you may encounter:
- Expiration date. It is important to use travel vouchers before their expiration date as they may become invalid after the specified date.
- Flight restrictions. Some restrictions may apply to travel vouchers when booking flights. These restrictions may include limitations on eligible fare classes, designated routes, or specific geographic regions.
- Single use. Note that certain travel vouchers are restricted to a single transaction. If the amount of the voucher is more than the booking cost, you will not be able to use the remaining amount for future bookings.
- No cash value. Some vouchers may not have cash value. These type of vouchers cannot be exchanged for cash and are intended for future use with the airline that issued them.
2. Jet2 Voucher (Refund/Compensation)
What has happened to your flight?
Why you have been given a voucher?
2.1 Your Flight Was Cancelled
When airlines cancel flights, they may offer travel vouchers.
If your flight is canceled, the airline is required to give you the option of a complete refund or a free alternate flight to your intended destination.
If certain requirements are met, you may be eligible for compensation, too. You can find detailed information about Jet2 flight cancellation compensation in our guide.
Remember, refunds and compensation should be directly deposited into your bank account. You are not required to accept Jet2 vouchers; you can receive refunds and compensation in your bank account.
This is the law in the EU and UK.
2.2 Your Flight Was Delayed
If your flight is delayed, there are two scenarios: airline’s fault or not.
If it’s the airline’s fault, you may be eligible for flight delay compensation.
EU and UK regulations state compensation ranges from 250 to 600 euros, and it must be paid in cash or by bank transfer. Jet2 may offer a voucher instead of cash, but you don’t have to accept it. If you do accept it, make sure the voucher meets legal requirements, i.e., its value is not smaller than you are entitled to.
Remember – you don’t have to accept any Jet2 vouchers!
If the delay isn’t Jet2’s fault, the airline isn’t obligated to provide compensation. Vouchers in this case are rare.
2.3 You Were Denied Boarding
If you are denied boarding due to overbooking, you have rights and options.
You can choose an alternative flight or a refund to your bank account. Involuntary denial of boarding may qualify you for compensation. You don’t have to accept a non-refundable voucher if you’re eligible for compensation; you can have the amount deposited directly into your bank account. Don’t accept any Jet2 vouchers if you don’t want to.
If you voluntarily give up your seat, the airline may offer incentives like cash, miles, points, or vouchers. Make sure to carefully review the terms and conditions of any offer, including refundability, validity period, and usage limitations.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
2.4 Other Situations
When presented with offers, it is important to assess them thoroughly.
If you’re unsure about an offer, conducting your own research can ensure that you are treated fairly. Our website contains useful information about qualifications for compensation or refunds. You can also visit eur-lex.europa.eu to learn more about your air passenger rights. It’s important to note that the rights are the same for both the EU and the UK.
Additionally, it’s important to note that even if Jet2 offers a voucher, you may still be eligible for full reimbursement or compensation.
Here’s a summary of what you can get in what situation:
| Situation | EU flight compensation | Refund |
|---|---|---|
| Flight delayed for 3+ hours | If it’s due to the fault of Jet2, you are entitled to flight delay compensation | No |
| Flight delayed less than 3 hours | No | No |
| Flight cancelled less than 2 weeks before the flight | If it’s due to the fault of Jet2, you are entitled to flight cancellation compensation | You can choose between a refund and a new flight |
| Flight cancelled more than 2 weeks before the flight | No | You can choose between a refund and a new flight |
| You are involuntarily denied boarding due to overbooking | You can get denied boarding compensation | You can choose between a refund and a new flight |
| You have given up your seat (voluntary denied boarding) | No | As per agreement with Jet2 |
If you are entitled to a monetary compensation or refund, you don’t have to accept any vouchers, especially non-refundable ones.
3. How to Request a Refund?
If you want to get a full refund for your cancelled flight, contact Jet2 using the contact form on their website. You are entitled to a refund if you don’t wish to fly anymore.
3.1 Demand a Jet2 Refund (or Compensation), Not Voucher
It’s crucial to request a refund or compensation instead of accepting a voucher.
According to the law, you have the right to decline Jet2 vouchers and insist on a full refund directly deposited into your bank account. Please refer to the table above for a comprehensive overview of possible scenarios.
If you already accepted a voucher but believe you’re entitled to compensation, you can try exchanging it. However, the likelihood of receiving a full cash refund depends on your specific circumstances. If you weren’t given a choice between a voucher and cash, or if the explanation provided was unsatisfactory, it’s advisable to pursue the monetary compensation you deserve.
What is your experience with Jet2 vouchers? Have you ever been given one? Was it a refundable Jet2 voucher or you could use it only for Jet2 flights?
Read more:
- Your Jet2 Refund Is Taking Forever? Here’s Your Plan of Action
- Your Jet2 Compensation Claim Is Rejected. What’s Next?
Featured photo by Nataliya Vaitkevich from Pexels