Your Jet2 compensation claim is rejected. What’s next?
You’ve requested compensation and unfortunately, your request has been denied. This can be particularly annoying when you’ve made a Jet2 compensation claim by yourself, especially when you’re uncertain about your eligibility for compensation from the get-go. So, what’s the next step? Is it worth the hassle? Absolutely, it is. You can entrust your case to a flight compensation firm to proceed on your behalf. But also, that’s not the only path you can take.
You have the option to continue fighting for your rights individually.
Your Jet2 Compensation Claim Is Rejected. What’s Next?
Your Jet2 compensation claim is rejected. What’s next?
There are alternate methods to claim a compensation from Jet2.
Initially, before escalating matters, familiarize yourself with the law and your rights again.
1. Collaborating with a Flight Compensation Company
The simplest route is to collaborate with an agency that specializes in flight compensation.
All that is required is to complete an online form, provide copies of your boarding pass and passport, and submit the claim. Essentially, you don’t have to concern yourself with anything beyond that. The agency handles the rest. You don’t have to interact with Jet2 anymore.
If there are further inquiries that only you can respond to, the agency will contact you. The only downside is the service charges. Most flight compensation companies deduct around 25-35% from the compensation.
We provide such services.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
How much does it cost?
Usually, the service charges add up to roughly 25 to 35 percent of the compensation. The remaining amount is forwarded to you. If you don’t receive compensation, you won’t be charged. This is how it usually works. Make sure to check the up-to-date pricing when making a claim.
Read more:
2. Engaging the NEB of the Country Your Flight Originated From
Collaborating with a flight compensation agency isn’t the only alternative.
Engaging the NEB (National Enforcement Bodies) is the subsequent step after you have attempted to reach out to the airline independently and received either a rejection or no response. The service is free. However, it’s not as straightforward as working with a flight compensation agency, and it can be time-consuming. Typically, it takes at least 2 months for them to process your compensation request.
The biggest downside — a positive response to your request doesn’t ensure you will receive compensation. Jet2 may still reject the request.
You can locate a list of the National Enforcement Bodies here.
The National Enforcement Bodies assist passengers in the event of denied boarding, flight delay or cancellation, as well as enforces the regulation Regulation (EC) 261/2004 and makes sure passengers are treated according to these rules.
3. Escalating the Case to Court
Your Jet2 compensation claim is rejected. What’s next?
The next course of action is to escalate your case to court.
It’s strongly recommended to await a positive verdict from the NEB first. This can significantly strengthen your case against the airline (Jet2, in this instance).
While it’s the most complicated option, it’s also very effective. Before escalating your complaint to court, ensure your claim is legitimate. Review your rights and prepare your case. Only then can you be confident that it’s worth escalating to court. If you have a ruling from the NEB stating that you are entitled to compensation, attach it to court documents.
Keep in mind, escalating your complaint to court has associated costs.
Extraordinary Circumstances
It’s common for airlines to provide vague reasoning for rejecting your claim.
They generally offer a generic explanation, and that’s it.
They are fond of labeling “everything” as extraordinary circumstances.
The rationale behind this is simple — dispensing compensation doesn’t contribute to a company’s profits. Hence, airlines prefer to evade compensating passengers. Airlines are aware that most passengers are not fully informed about their rights, and they exploit this. Be skeptical when you hear this term next time.
According to EU regulation 261/2004, airlines are exempted from compensating passengers when the disruption is a result of extraordinary circumstances. These circumstances include severe weather conditions, political and civil unrest, and hidden manufacturing defects. That’s correct, only hidden manufacturing defects are classified as extraordinary circumstances. Most technical issues are considered to be the airline’s responsibility. Just like airline staff strikes are the airline’s responsibility.
Additionally, adverse weather isn’t always deemed an extraordinary circumstance. In certain instances, the weather is absolutely foreseeable, for instance — snowfall during winter months (unless snowfall is unusual there). In such instances, the airline is expected to take the necessary precautions to ensure the flight departs on schedule.
Identify the actual reason for the delay or cancellation. It matters.
Under What Circumstances Can You Claim Flight Compensation From Jet2?
There are a handful of scenarios in which you can justifiably demand flight compensation. These consist of flight delays, cancellations, and occurrences of denied boarding due to overcapacity.
1. Flight Delays
In the context of EU regulation 261/2004, you qualify for compensation if your flight reaches its final destination more than three hours behind schedule.
The compensation sum is determined by the duration of the delay and the distance of the flight. Taking as an example, if your flight from London Stansted to Vienna, a short haul of less than 1,500km, is delayed by four hours, compensation of €250 is due to you.
Read more: Jet2 Flight Delay Compensation
2. Flight Cancellations
When your flight is cancelled without a 14-day advance notice, you can claim compensation.
The compensation amount fluctuates based on the distance of the flight and the delay experienced in reaching your final destination. For instance, if your London to New York flight, a long haul exceeding 3,500km, was cancelled without sufficient notice and you reach your final destination more than four hours late with a substitution flight, compensation of €600 is due to you.
You may also opt for a full Jet2 refund, instead of an alternative flight.
Read more: Jet2 Flight Cancellation Compensation
3. Denied Boarding Due to Overbooking
Airlines occasionally overbook flights, anticipating some passengers to be no-shows. If you’re denied boarding due to overbooking and you didn’t voluntarily surrender your seat, you qualify for compensation.
The sum of the compensation depends on the distance of the flight. Let’s say you’re flying from London to Antalya, a medium distance between 1,500km and 3,500km, and you’re denied boarding because of overbooking. If you reach your final destination more than three hours late, compensation of €400 is due to you.
Read more: Jet2 Denied Boarding Compensation
Do you have more questions on what to do if your Jet2 compensation claim is rejected? What is your experience with Jet2 compensation claims? Did you take the case to NEB or court? Or you didn’t experience any difficulties when claiming Jet2 flight compensation?