How to claim Jet2 compensation?
How to claim flight delay compensation from Jet2?
What are the important things to keep in mind while making a claim? Are there any situations where you can work with a flight compensation company? Or do you need to make a claim with the airline directly? Depending on the circumstances, you may have the option of either filing a claim on your own or with the help of a compensation claim company. In other instances, though, your only choice may be to file a claim with the airline.
Read on to learn more about the process of claiming compensation for a flight issue.
How to Claim Jet2 Compensation?
Before claiming Jet2 compensation, you need to determine the type of flight compensation you are eligible for.
It is essential to understand the difference between flight compensation and refund, as they are not interchangeable. Depending on the situation, you may be eligible for one or both.
Here is a list of the most common forms of compensation.
1. UK/EU Flight Compensation: Jet2
Remember that technical issues with the aircraft, staffing shortages and staff strikes are considered the airline’s responsibility, not an extraordinary circumstance.
1.1 Long Flight Delay
In order to be eligible for compensation for a flight delay with Jet2, certain conditions must be met. Please take note of the following requirements:
- Your flight should have experienced a delay of at least three hours, which is calculated at the time of arrival.
- The delay must be attributed to the fault of the airline and not due to any unavoidable circumstances (such as bad weather, pandemic).
- The flight must be either departing from, arriving at, or within the European Union (EU) or the United Kingdom (UK).
If your flight meets all of these conditions, you have two options to pursue compensation:
Option 1: Contact Jet2 customer support center through their website. Fill out the compensation claim form provided and submit it. Please keep in mind that the process may take some time. When making your claim, be persistent and do not settle for anything less than what you are entitled to. You can refer to Regulation UK261 or Regulation (EC) No 261/2004 for support when submitting your claim.
Option 2: Alternatively, you can choose to file a claim with us. All you have to do is to fill in this compensation claim form. This option is less time-consuming as it’s a flight compensation company handling the claim process on your behalf.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
Read more: Jet2 Flight Delay Compensation
1.2 Flight Cancellation
How to claim Jet2 compensation for a cancelled flight?
In order to be eligible for compensation, specific conditions need to be fulfilled. Please ensure that your flight meets all of the following requirements:
- It must be a last-minute cancellation (flight cancelled less than 14 days before the scheduled flight).
- The cancellation is attributed to the fault of Jet2 and not due to unforeseeable events.
- The flight is either departing from, arriving at, or within the European Union (EU) or the United Kingdom (UK).
If your flight meets all of these conditions, you have two options to pursue compensation:
Option 1: Contact Jet2 customer support center through their website. Fill out the compensation claim form provided and submit it. Please keep in mind that the process may take some time. Refer to Regulation (EC) No 261/2004 or Regulation UK261 for support when submitting your claim.
Option 2: Alternatively, you can choose to file a claim with us. All you have to do is to fill in this compensation claim form. This option is less time-consuming it’s air travel experts handling the claim process on your behalf.
Read more: Jet2 Flight Cancellation Compensation
1.3 Denied Boarding / Overbooking
If you have been denied boarding, there are specific requirements that need to be met in order to receive compensation from the airline.
- It must be due to overbooking and not visa or passport-related.
- You must be involuntarily denied boarding due to overbooking.
- The flight must either be to, from, or within the EU or UK.
Option 1: Contact Jet2 customer support center through their website. Quote Regulation EC 261/2004 or Regulation UK261 in your claim form.
Option 2: You can file a claim with us.
Read more: Jet2 Denied Boarding Compensation
1.4 Missed Connection Flight
In the event that your Jet2 flight is canceled or heavily delayed, and you encounter a missed connection, it is crucial to understand that the airline does not offer assistance in these circumstances.
Jet2 functions as a point-to-point carrier and does not provide protected connecting flights. Thus, if you have arranged a connection with Jet2, it implies that you have booked your flights separately, resulting in a self-transfer scenario. As a result, the passenger is responsible for planning and executing the connection, and Jet2 cannot be held accountable for self-transfer trips.
However, you may be entitled to compensation for that particular disrupted flight. If your Jet2 flight is delayed, you may be entitled to Jet2 flight delay compensation. If your flight has been cancelled, you may get a Jet2 flight cancellation compensation.
But you won’t get any compensation for your next flight which you have missed.
To claim flight cancellation or delay compensation Jet2 owes you, you can contact their customer support center through their website and reference Regulation (EC) No 261/2004 or Regulation UK261.
Or file a claim with us.
Read more: Jet2 Self-Transfer Flight: What Happens if You Miss Your Connection?
1.5 Downgrading
If the airline bumps you down to a lower class without your consent, you have the right to receive compensation from them. The amount of compensation you get will depend on how far you were supposed to fly and ranges from 30% to 75% of your ticket’s cost. The airline must pay you this compensation immediately.
If the airline does not fulfil their obligations, you can contact them and submit a claim according to Regulation (EC) No 261/2004/Regulation UK261. Remember, you are not required to accept any vouchers or coupons they offer.
Read more: Jet2 Flight Downgrade Compensation
2. Baggage Compensation
How to claim Jet2 compensation for delayed, lost or damaged baggage?
To claim compensation for baggage, you have two options. You can either contact your insurance company to handle the claim or file a claim directly through Jet2’s website. Please note that companies dealing with flight compensation usually do not handle baggage claims.
2.1 Damaged Baggage
If your checked bag is damaged on a Jet2 flight, here’s what you can do.
Step by step:
- File a damage report at the airport right away;
- Provide necessary information;
- Receive instructions on how to claim Jet2 damaged baggage compensation.
- Make a claim and get compensation of up to €1300.
Read more: Jet2 Damaged Baggage Compensation
2.2 Delayed Baggage
If your checked baggage is delayed, follow this step by step guide:
- Report the missing bag at the airport;
- Get the Property Irregularity Report or PIR with a personal reference number;
- Track baggage status online using the reference number from your PIR;
- Get reimbursement for your expenses (necessary items you have had to purchase as a result of baggage delay).
Read more: Jet2 Delayed Baggage Compensation
2.3 Lost Baggage
In some cases, your checked bag may not arrive at all.
If this happens, here’s what you should do:
- Report the loss of your bag at the airport immediately;
- Get the Property Irregularity Report with a personal reference number;
- Track baggage status online, using this reference number;
- If your bag is not found after 21 days, provide a list of things you had in your bag, to receive lost baggage compensation of up to €1300;
- In addition to compensation, you can file a claim for any additional expenses.
Read more: Jet2 Lost Baggage Compensation
3. Jet2 Refund For Cancellation
If your Jet2 flight gets canceled by the airline, you have the choice to receive a refund for the fare you paid. Additionally, depending on the circumstances surrounding the cancellation, you may be entitled to compensation. To initiate the process of obtaining your refund or compensation, it is crucial to contact Jet2 promptly. If required, follow up after a couple of weeks to ensure progress.
For further details on this procedure, please refer to the linked article.
Read more: Jet2 Refund For Cancellation
3.1 What If You Cancel a Jet2 Flight?
Cancelling a Jet2 flight is a straightforward process.
Start by cancelling your booking either through the Jet2 website or by contacting their customer service. After cancellation, a refund request must be made. The refund amount will mostly depend on the conditions of your ticket fare.
Take note, not all tickets are refundable. If you purchased a non-refundable ticket, you might not be entitled to a refund, or substantial cancellation charges may apply. It’s essential to read and understand the fare rules before purchasing your ticket.
Remember that while you might be eligible for a refund, you won’t receive compensation for cancelling your flight. Compensation under Regulation (EC) No 261/2004 only applies when the airline cancels the flight, not when the passenger decides to cancel.
In short, while you might receive a refund for your ticket based on fare conditions, you cannot receive compensation for flights cancelled by you.
Do Not Agree to Jet2 Vouchers
When you’re entitled to European flight compensation or a refund from Jet2, it’s vital to remember that you’re not obligated to accept Jet2 vouchers as a form of compensation. You have the right to demand a monetary refund instead.
When dealing with Jet2 customer service, always remember to cite Regulation (EC) No 261/2004 and clearly express that you’re unwilling to accept vouchers as compensation. If the customer service representative does not offer a cash refund, ask to speak with a supervisor or manager.
Indeed, you are entitled to receive your compensation or refund from Jet2 without having to accept vouchers as payment.
Claiming Jet2 Flight Compensation On Your Own
How to claim Jet2 compensation on your own successfully?
When claiming compensation yourself, it’s crucial to stay persistent and understand your rights. Airlines may try to avoid paying compensation by exaggerating problems or labelling technical issues as extraordinary circumstances, even though technical problems are not considered exceptional. Airlines may attempt to substitute compensation with vouchers. Keep in mind that these tactics are commonly used by airlines worldwide, not just Jet2.
In summary, to independently claim Jet2 flight compensation:
- Determine if you are entitled to compensation. Use EC Regulation No. 261/2004 as a guide to see if your situation qualifies for either flight compensation or a refund.
- Keep all relevant documents. This includes boarding passes, tickets, receipts, and any other evidence of your flight and its associated costs.
- Contact Jet2. Submit your claim directly to Jet2’s customer service. This can be done via email, phone, or their website.
- Stay persistent. If your initial response is unsatisfactory, stand your ground. Continue to communicate with the airline and reassert your right to compensation.
- Reject vouchers. Remember, you are entitled to financial compensation. Do not accept vouchers if they are offered.
- Escalate as necessary. If the airline denies your compensation request, think about escalating the matter to a National Enforcement Body or starting a legal case.
By following these steps, you can independently claim Jet2 compensation. However, remember that this process can be complex, and expert help is available if needed.
Read more:
- Your Jet2 Refund Is Taking Forever? Here’s Your Plan of Action
- Your Jet2 Compensation Claim Is Rejected. What’s Next?
Court Action – Jet2
If Jet2 rejects your compensation claim, you may consider taking legal action against the airline.
But before going to court, you can first escalate your claim to NEB. This may help you avoid going to court altogether. A decision in your favor by NEB can make your position stronger and increase your chances of getting a positive outcome, even if the airline still refuses to pay compensation.
What is your experience with Jet2 compensation claims? Have you ever received compensation from Jet2? Share your experience, or questions, in the comments.
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